5.3(3.3)

5.3(3.3) Resolve any conflict situations or dissatisfaction as necessary 

When addressing a situation that involves disappointment or conflict, the best and only way to approach is, is to stay in a calm and mature manner. If trying to get your point across with a shouting or angry tone, they won’t be heard and it will only add ‘fuel to the fire’.

Calling a meeting would be your first step, giving people time to prepare for it and prepare what to say. It also gives you time to prepare. Assess the situation and decide what’s best to say so your points sound completely valid or at least reasonable.

When actually addressing the situation, it should be taken care of in a private place where others are not able to overhear. You and the person or people you would like to address should be the only people present, unless your employer would like to be there to assess the situation and make sure everything that is said is within professional guidelines. 

The key to resolving conflict is to stay as calm as you can. If you feel you’re self-getting worked up, it is best to dismiss yourself from the meeting. Staying calm will also make sure that any points you are making will get across very clearly and won’t be overshadowed by your attitude. 
Furthermore, remember to listen to the other person’s points and try to understand them in a calm manner, and then respond in a way to show you have listened. 

As long as you follow these points, then any point you are trying to make should be sent across in a direct and coherent way, enabling you to resolve the issue in a mature manner.