Describe how to resolve conflict situations or dissatisfaction
The best and somewhat only way to resolve a conflict or dissatisfaction is to address the situation with a mature and calm manner. If trying to get your point across with a shouting or angry tone, they won’t be heard and it will only add ‘fuel to the fire’.
If you feel there is something you are unhappy with, call a meeting but be prepared beforehand. Assess the situation and figure out what you are going to say and how it’s best to say it, so your points sound completely valid or at least reasonable.
When actually addressing the situation, it should be taken care of in a private place where others are not able to overhear. You and the person or people you would like to address should be the only people present, unless your employer would like to be there to assess the situation and make sure everything that is said is within professional guidelines.
The main thing to remember when presenting your points and reasons is to stay calm and try not to argue. Furthermore, remember to listen to the other person’s points and try to understand them in a calm manner, and then respond in a way to show you have listened.
As long as you follow these points, then any point you are trying to make should be sent across in a direct and coherent way, enabling you to resolve the issue in a mature manner.
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